At EA Corporations, we are committed to providing a seamless experience for all users. This Refund Policy outlines the terms and conditions for refunds on bookings made through our platform for apartment bookings and car rentals. By using our service, you agree to the terms of this policy.
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1. Full Refund Eligibility
1.1 Booking Cancellation Within 24 Hours:
If you cancel your booking within 24 hours of making the reservation, you are eligible for a full refund, provided:
- The booking is not for a same-day reservation.
- The cancellation is completed through the platform.
1.2 Refunds will be processed back to the original payment method used for the transaction.
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2. Refunds After 24 Hours
2.1 Standard Cancellation Policy:
For cancellations made more than 24 hours after booking:
- Refund eligibility and amount are subject to the cancellation terms specified by the Host or Vehicle Owner.
- Service fees charged by EA Corporations are non-refundable.
2.2 No-Refund Scenarios:
Refunds will not be issued if:
- The booking was canceled less than 24 hours before the check-in or rental start time.
- The cancellation violates the specific refund policy of the Host or Vehicle Owner.
- The User fails to meet the terms and conditions of the booking agreement.
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3. Refund Process
3.1 Requesting a Refund:
- To request a refund, log into your account and navigate to your booking history. Select the booking in question and follow the cancellation and refund instructions.
3.2 Processing Time:
Refunds will typically be processed within 5–10 business days, depending on your payment provider.
3.3 Disputes:
If you believe a refund was unfairly denied, you may contact our support team at eacorporationsgh@gmail.com with your booking details.
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4. Exceptional Circumstances
4.1 Force Majeure:
If a booking cannot proceed due to unforeseen events beyond your control (e.g., natural disasters, government restrictions), EA Corporations will work with the Host or Vehicle Owner to assess refund eligibility on a case-by-case basis.
4.2 Platform Errors:
If the booking was made in error due to a technical issue on our platform, please contact us immediately for resolution.
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5. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: eacorporationsgh@gmail.com
